Dispatch and delivery

Your Order

Packages are generally dispatched within 48-72 hours after receipt of payment. International shipments are generally dispatched within 72-96 hours after receipt of payment (due to the increased paper work for shipping internationally).

Shipping fees include handling, packaging and postage costs. The total shipping fee varies depending on the items selected in your order.

All deliveries shipped by courier companies will require signature upon arrival. By granting Authority to Leave, it voids all transport insurance. To have Authority to Leave on your order, simply contact the Courier company once your order has been shipped and grant them permission for Authority to Leave.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Shipping Australia-wide can take up to 9 business days depending on the size of the order and the destination location. Sometimes longer if you are located in a regional area.

Shipping Internationally can take 14+ business days depending on the size of the order and the destination location. 

If an item is out of stock, we will contact you immediately to place a back-order or arrange an alternative solution.

 

Pre-order items

Items on pre-order will secure your pack shipment once the items have arrived. The delivery date of the items may vary and we will do our best to keep you up to date on the item's status.

Customers can cancel pre-orders less 50% of the order cost. Delivery charges will be fully reimbursed in a cancellation. Cancellations must be made in writing to sales@maxoutsports.com.au with the order information.